Deborah, with her calm, supportive and reasoned manner managed to bring a seemingly intractable issue to an agreement that all parties could be satisfied with. She teased out the most contentious issues and assisted all parties to work through them.
Deborah did an excellent job in facilitating an extremely difficult conflict situation. We had a positive outcome directed by her calm and forthright approach. We would highly recommend Deborah for any business or personal dispute.”
Ms Clapshaw is astute and attentive with both eyes on the big picture. She facilitates a fair and focused forum to inspire practical outcomes that all sides can live with.. She has great energy and keeps the ball in the air when the parties stand still.
Deborah is a very competent Mediator. She has a rare mix of being able to work out the legal and technical issues in the case at the same time as being able to support the parties, who are often in an emotional and vulnerable state. I highly recommend Deborah as a Mediator.
With Deborah’s considerable assistance and skill, we managed to achieve an excellent outcome for both parties where all matters were resolved and the parties continued to enjoy their franchising arrangements.
David Clark - Partner, Wilson McKay, Auckland
Deborah has excellent organisational and planning skills and is able to deal with changing needs of parties as the process develops. She has a wide range of questioning styles and is able to be flexible and responsive to the needs of the parties and the process.
During the mediation process, Deborah has used a variety of techniques to ensure a successful resolution. These techniques have included cajoling, refocusing on issues, outlining economic arguments and describing legal and technical uncertainties. Throughout the mediation process, she has always managed the emotional aspects, such that all parties are able to maintain dignity and a sense of self.
At no time did Deborah show bias or impatience. To the contrary she allowed everyone to be heard, listened attentively and in a timely and skillful way asked questions or directed discussion that enabled the parties to better understand various points of view that ultimately led to a settlement being reached. Deborah was quick to assimilate the key issues and was therefore able to assist the parties draw up an agreement and settlement of the matters between them. I was most impressed with her skills, judgement and empathy with all participants.
Deborah has the ability to understand complex issues and structure a process that enables the issues to be fully discussed in a systematic and efficient manner.